Behind the Scenes of a Triage Call: How We Help Construction Business Owners Find the Right People​

Introduction: You’re Overrun, But Why?

Ever felt like you’re chasing your tail finding staff? You’re not alone. In today’s market—especially here in Australia—good tradies are gold. You’ve got deadlines, clients breathing down your neck, and no-one turning up on time. The pressure is real, and the last thing you need is another no-show or mis‑hire eating into your margins.

That’s where our triage call comes in. Think of it like your business’s first-aid check-up: quick, no-nonsense, and laser-focused on what’s hurting right now.

Ready to dig deeper? Let’s crack it open.

The Pain Point: What's the Real Hire Headache?

• Wasted time: You’re sifting through stacks of resumes and endless interviews.

• Wrong culture fit: Tradies not gelling with your crew or values.

• Hidden costs: Every mistake chips away at that hard‑earned margin.

• Process chaos: No hiring funnel, no onboarding playbook—just winging it.

That cycle gets you nowhere—fast.

Step 1: Triage Call Setup

I (Drew) kick things off. You book the call; I show up sharp. No waffle. We get into the details:

👉 Ask the right questions:

• What’s your dream crew look like?

• Which roles are the most urgent?

• What gaps hurt your business—admin, foreman, office?

We’ll nail down who you really need, not who’s available.

Step 2: Diagnosis—Where’s the Block?

During the call, we investigate:

• Recruitment approach: Are you playing an ad and hoping for the best?

• Workflows: Got a hiring process, or is it chaotic emails and missed calls?

• Culture cues: Are you clear on team values and how you track them?

• Brand rep: Are you selling your site as a good place to work?

That’s your triage—spot the symptoms and call out the root cause.

4. Step 3: Prescription—The Action Plan

Once we figure it out, here’s how we approach the fix:

1. Targeted role profiling
   We sketch a ad that speaks your language—straight‑to‑the‑point, trade‑focused, opportunity‑heavy.

2. Hiring funnel + triage tool
   We build a staged hiring funnel—application, call, interview, induction—complete with scorecards and checklists so nothing slips.

3. Culture clarity
   We define your non-negotiables and ‘red flags’—no‑drama crew, follow‑through, pride in craftsmanship.

4. Onboarding playbook
   An induction script for day one, week one and month one. Expectation-setting, job instructions, and that all‑important culture handover.

5. Accountability loop
   We set KPI checkpoints—for retention, productivity, profitability—and follow up so you implement, not just plan.

Step 4: Support and Follow‑Through

We don’t walk away after one call. You get structured follow‑up:

• Weekly check‑ins—what’s working, what’s not?

• Process tweaks—fine‑tune the job ad, adjust scorecards, update playbook.

• Resource share—access to our recruitment templates and triage tools.

• Coaching advice—how to ask the tricky questions in interviews, judge cultural fit, and keep good people inspired.

It’s about building discipline so you grow the right way and keep profits tight.

Why It Works: The Real Results

• Smarter hires—less turnover, more right-person hires.

• Saved time—the process runs while you manage jobs.

• Healthy margins—retain profit by avoiding rehiring costs and downtime.

• Predictable growth—you can take on more work because your team holds firm.

Real-World Example

Client: Brisbane-based small builder, 3 projects on the go.
Problem: always hiring, 2 guys ghosted in the first week.
Solution: Triage-call diagnosis: poor ad, no funnel, zero onboarding.
Prescription: redefined ad, structured interview + induction, scorecard.
Follow-through: weekly coaching, 2 hires made, both on‑boarded with clarity.
Result: 3‑month retention, 15% productivity increase on site, 5% margin boost.

That’s not fluff. That’s tradie logic with business muscle.

8. Your Next Step: Book Your Triage Call

Feelin’ the pinch? Don’t wait till margins shrink further. Book a triage call, no obligation. Let’s diagnose, fix, and solidify your hiring process—so you can focus on the jobsite without hiring headaches.

Conclusion

If recruitment feels chaotic, painful, or costing you money—stop winging it. Build a triage triage-call-first framework to diagnose early, process right, and train smart. That’s how you hire better, faster, and cheaper—so your business scales with integrity and profit intact.

FAQs

1. What exactly is a triage call?
It’s a 15‑minute diagnostic session where we ask tough questions to pinpoint your hiring roadblocks—think of it like your business blood test.

2. How much does it cost?
The call is on the house. After that, any paid coaching is tailored to your business size—no one-size-fits-all fees.

3. How long until I see results?
With the right follow‑through, people you don’t have ghost you after week 1, and you see productivity gains within 2–3 months.

4. Do you help with onboarding too?
Absolutely. That’s part of the package—structured induction steps, scorecards, and accountability.

5. What if I already have a recruiter?
Good—this system complements them. We help build your internal processes so you maximise value, not waste it on external costs.